Cancel order

1. When do we accept order cancellation?

  • Customers are always allowed to cancel orders within 24 hours after place orders.
  • For orders over 24 hours, we only accept order cancellation when the order has not been shipped. 

We will review within 3 business days after receiving the request to cancel the order. If your request is approved, you will receive an email notification.

2. How to cancel order?

Please send a request via email: [email protected] and provide complete information including: Order number, Purchase email, cancel the entire order or cancel a part of the order.

3. Refunds for canceled orders:

If your request is approved, you will receive an email notification and will receive a refund corresponding to the value of the order to be canceled within 4 business days.

For more information or questions at Hybshoes, please contact us at [email protected]

Returns Policy and Third-Party Marketplaces Purchases

Online Purchase Return Procedures

Close My Cart
Recently Viewed Close